Refund Policy

NaylRental Refund Policy

At NaylRental, we prioritize customer satisfaction and aim to provide a seamless experience for all our clients. Our refund policy is designed to ensure clarity, fairness, and ease when it comes to managing cancellations or changes to your booking.

Refund Eligibility
Cancellation by Client:

Full refunds are available for cancellations made at least 48 hours before the scheduled service.
For cancellations made within 24-48 hours, a partial refund (50%) will be issued.
No refunds will be provided for cancellations made less than 24 hours before the service.
Cancellation by NaylRental:

In the unlikely event that we need to cancel your booking due to unforeseen circumstances, you will receive a full refund or the option to reschedule your service at no additional cost.
Service Issues:

If you experience any issues with the service that are verified to be caused by NaylRental, we will provide a refund or suitable compensation after a thorough review.
Refund Process
Refund requests can be initiated by contacting our support team at support@naylrental.com.
Approved refunds will be processed within 7-10 business days to your original payment method.
Non-Refundable Items
Add-ons or special requests that have been fulfilled.
No-shows or missed rides without prior notice.
At NaylRental, we strive to be transparent and accommodating while maintaining the highest standards of service. Thank you for choosing us, and we look forward to serving you again!